Returns & Expectations
Please email firstname.lastname@example.org as soon as you receive your Artful Green so we can work with you on a query.
Has your Artful Green been damaged in transit? If your Artful Green arrives to you damaged, please email as soon as you receive it, with a photograph of the damaged plant, so we can keep a record for An Post. It is very rare for a plant to come dislodged during transit but if this does happen please contact Stephanie immediately so she can help to rectify the situation.
Returns - Refunds (excluding shipping costs) can be arranged once the Artful Green piece has been returned to us, undamaged, kept in its ideal environment and suitable for resale, the return parcel will be at your own expense. Please note that custom orders (involving custom design and/or assembly), any live or plant-based products or any return request initiated more than 10 days after receipt of the order cannot be returned under any circumstances.
All plants need to be taken out of their packaging and cared for immediately on delivery. We have a warranty period of 14 days from the date the Artful Green piece is delivered or collected. Please be in contact with us within 7 days. The maintenance and care of the plant is out of our control, we can't guarantee the plant has been in an environment where it will be happy and thrive. However, an Artful Green failing should be very unexpected and we are always available to help in any situation with advice. Please get in touch with any query.
It is very important that if you have any questions about your order that you will contact Stephanie prior to your order on email@example.com. Please check when you are ordering that it is correct as there are no exchanges or refunds for incorrect orders once they are posted.
As every plant is completely unique, you won't receive the exact plant as pictured in the descriptions and photographs of available collections. The plants that you will receive in your Artful Green will be the same variety and pot size as listed and photographed but all the plants will look unique in their appearance, shape, colouring and sizes will slightly vary.
With Living Paintings plants they will vary in type due to availability and the time of year. Some plant will look different in the winter than the summer months.
All dimensions and sizes listed are all approximate.
We reserve the right to change our policies at any time.